From: Camila <hello@camila.codes>
Date: Tue, 25 Aug 2020 14:35:53 +0000 (+0200)
Subject: Update issue_template with information about logs, e2ee versions and code of conduct.
X-Git-Tag: archive/raspbian/3.16.7-1_deb13u1+rpi1~1^2~12^2~22^2~210^2
X-Git-Url: https://dgit.raspbian.org/?a=commitdiff_plain;h=c746e65a8eeaeb5a142486317886584348bae445;p=nextcloud-desktop.git

Update issue_template with information about logs, e2ee versions and code of conduct.



Signed-off-by: Camila <hello@camila.codes>
---

diff --git a/.github/issue_template.md b/.github/issue_template.md
index c6b156277..0cccb4637 100644
--- a/.github/issue_template.md
+++ b/.github/issue_template.md
@@ -1,20 +1,24 @@
 <!--
-Dear user,
-Please understand that at the moment, we are very busy with customer issues 
-and some high priority development work. A lot of issues are getting reported. 
-Right now we can't keep up and timely respond to all of them. 
-We're sorry for that and are expanding our team, if you're looking for a C++ 
-job or know somebody who is, please point them to https://nextcloud.com/jobs
-Don't forget that Github is not a support system or a place to ask for 
-features but only a place to report verified bugs - see nextcloud.com/support 
-for support options!
+Dear user, please understand that at the moment, we are very busy with customer issues and some high priority development work. 
+A lot of issues are getting reported. We can't always keep up and timely respond to all of them. 
+Don't forget that Github is not a support system. If you require support for your business use of Nextcloud, see nextcloud.com/support for support options!
+We only respond to issues that are following this template as much as possible - expect us to quickly close issues without logs or other information we need.
+Please also note that we have a https://nextcloud.com/contribute/code-of-conduct/ that applies on Github. 
+For questions try our forums: https://help.nextcloud.com
 -->
 
+```
+If you have the same issue or agree with somebody's comment, please do not add "me too" style comments. This is not helpful and makes it harder for our developers to follow the conversation. Just use the Github reactions emojis to like, agree with or disagree with comments.
+```
+
 ### Expected behaviour
 Tell us what should happen
 
 ### Actual behaviour
 Tell us what happens instead
+<!--
+Did you try end-to-end encryption before version 3.0? Following the instructions from this post might solve your problem since you might need to clean up the keys as that can break the functioning of >3.0 if you had a malformed key: https://help.nextcloud.com/t/help-test-the-latest-version-of-e2ee/87590
+-->
 
 ### Steps to reproduce
 1.
@@ -25,8 +29,8 @@ Tell us what happens instead
 Client version:
 <!---
 Please try to only report a bug if it happens with the latest version
-The latest version can be seen by checking https://download.nextcloud.com/desktop/
-For support try our forums: https://help.nextcloud.com
+The latest version can be seen by checking https://nextcloud.com/install/#install-clients
+In the case of end-to-end encryption bug reports the client must be at least 3.0 and the server at least 19 with the end to end encryption app version at least 1.5.2.
 --->
 
 Operating system:
@@ -53,7 +57,9 @@ Storage backend (external storage):
 Please use Gist (https://gist.github.com/) or a similar code paster for longer
 logs.
 
-1. Client logfile: Output of `nextcloud --logdebug --logwindow` or `nextcloud --logdebug --logfile log.txt`
+1. Client logfile: 
+<!-- desktop client logs are a hard requirement for bug reports because we don't know how to do magic here :) -->
+Output of `nextcloud --logdebug --logwindow` or `nextcloud --logdebug --logfile log.txt`
 (On Windows using `cmd.exe`, you might need to first `cd` into the Nextcloud directory)
 (See also https://docs.nextcloud.com/desktop/2.3/troubleshooting.html#log-files)